Shipping & Delivery
Shipping costs and customs duties are not included in the price. All orders are shipped with international courier traceable service. The shipping rates do not include insurance. Should you wish to add an insurance please inform WOLF&RITA when placing the order.
Information for orders from outside the EU
Duties fees and taxes may apply to your order once it reaches your country. Wolf&Rita cannot predict as it NOT responsible for paying these additional charges or customs procedures. WOLF&RITA recommends that you contact your local Customs office to receive additional information.
If an order is refused due to unexpected additional fees, WOLF&RITA reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.
|Destination||1-3 Garments||4-6 Garments||7 or more Garments|
|Portugal||5,00 €||5,00 €||5,00 €|
|Europe Zone 1
UK, France, Netherlands, Belgium, Austria, Luxembourg, Germany, Monaco, Sweden, Spain, Italy, Denmark & Finland
|13,00 €||15,00 €||23,00 €|
|Europe Zone 2
Norway, Switzerland, Gibraltar & Liechtenstein
|13,00 €||15,00 €||25,00 €|
|Other European Countries||24,00 €||28,00 €||40,00 €|
|USA & Canada||15,00 €||18,00 €||37,00 €|
|Australia & New Zealand||24,00 €||28,00 €||65,00 €|
|Japan, Hong Kong & South Korea||20,00 €||24,00 €||35,00 €|
|Rest of the World||33,00 €||45,00 €||65,00 €|
|Free Shipping on all orders above 300€|
WOLF & RITA operates Monday to Friday and not on local/public holidays. Delivery dates are approximate and Wolf&Rita will not be responsible for unpredictable and force majeur events.
- Portugal and Europe- 3 – 5 working days
- Rest of the World, 7 working days
Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.
Wolf&Rita offers shipping cost on all orders above 300€.
Extra Duties & Charges
For all countries inside the European Union (EU), prices include Portuguese VAT at 23%. Customers outside of the European Union (EU), will have the VAT charge removed in the checkout process.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur in any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
All orders are shipped from our warehouse in Portugal within 2 business days (subject to card clearance). Once your package is shipped we will send you an email with instructions on how to track and collect it. For all orders, the shipping confirmation will include carrier and tracking number information.
We are unable to redirect orders once items have been dispatched.
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.
WOLF & RITA insures each purchase during the time it is in transit until it is delivered to you. Upon delivery the responsibility for the shipment passes to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfilment by WOLF & RITA and transfer of responsibility in the same way.
Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes, costs or charges levied by customs or other parties, none of which will be refunded by WOLF & RITA.
In case of Force Majeure, WOLF & RITA’s obligations are procrastinated. The contract between you and WOLF & RITA can in such cases be partially or fully terminated by yourself or by WOLF & RITA. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Should these unexpected circumstances occur, WOLF & RITA will do all we can to solve the matter for our customers as soon and entirely as possible.
Returns, Refunds & Exchanges
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect unused condition accompanied by the original invoice.
Returns will only be accepted if original labels are still attached to each product and the original packaging is fully intact. WOLF & RITA cannot accept returns where labels have been removed. Please be aware that shoes must be returned with their original packaging.
Please note that you are responsible for the returned product(s) until it reaches us. WOLF & RITA will not compensate for returned packages lost in the return shipping. You are advised to send the package with a dispatch number so that it can be traced.
Returned merchandise shipping charges are at the customer’s expense. Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an Exchange however, WOLF & RITA will not charge any additional charges for shipping the new items.
How to make a Return
All return shipping costs are to be paid by the customer. When making a return, please be sure to clearly mark your return shipment as “returned goods” on any customs or postal forms and also on the outside of the package.
A returns form will be enclosed with all your orders to make possible for you to return products. Please ensure that you fill in and enclose the returns form when returning something to us. If you have not received one, you can get a new one here. If you wish to send back the whole or part of the order we will refund the amount you have paid (excluding shipping charges). If you paid by card, the amount will be refunded to the card that you used for payment. You can find the address for returns below or on the returns form. We will not refund the cost of return-shipping costs.
Refunds for returned merchandise will be made as soon as possible, 30 days at the latest, after the return of the product, to the original purchaser’s credit/debit card used for the order in question. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. Also note that additional duties, taxes or any additional charge you may have, will not be refunded by WOLF & RITA.
In the case of an exchange, WOLF & RITA will not add additional charges for shipping of the new items. For countries within the European Community (EC), VAT will be included in the refund.
All exchanges are subject to availability from our current stock at www.wolfandrita.com. We will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Once the exchange items are received the new items will be posted immediately. As in Returns and Refunds, all additional duties, taxes or any additional charge you may have, will not be refunded by WOLF & RITA in the case of exchanged items.
In the case of an exchange, please contact us as soon as possible to reserve another product/size.
Returns and Exchanges should be sent to the following address:
WOLF & RITA – Indústrias de Confecções MEFRI, Lda
Rua João Paulo II
213 Mesão Frio
Damaged in Transit / Defective Products
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, the WOLF & RITA staff takes every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 30 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s credit/debit card used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.
Returns & Exchanges on Sale Items
Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the Returns, Refunds and Exchanges conditions will not apply.